Customer Support
1. Help Center
Welcome to our Help Center. We’re here to make your shopping experience smooth and enjoyable.
If you need assistance with orders, payments, shipping, or product details, our support team is always ready to help.
Common Topics:
- Order Tracking
- Payment Issues
- Product Information
- Returns & Exchanges
- Shipping & Delivery
For quick support, feel free to contact us anytime—we’re happy to assist you.
2. Returns & Exchanges
At Irta Silver, we take pride in offering high-quality handcrafted silver jewelry, pearl jewelry, and gemstone pieces. If you're not completely satisfied, we’re here to help.
Return Policy:
- Returns are accepted within 7 days of delivery
- Product must be unused and in original packaging
- Items like customized jewelry or earrings may not be eligible (for hygiene reasons)
Exchange Policy:
- Easy exchange available for size or design issues
- Exchange requests must be raised within 7 days
Non-Returnable Items:
- Customized jewelry
- Worn or damaged items
How to Request:
Contact us with your order details, and our team will guide you through the process.
3. Shipping Policy (India)
We offer reliable shipping across India for all our silver jewelry and pearl collections.
Shipping Details:
- Free shipping on selected orders
- Orders are processed within 1–3 business days
- We partner with trusted courier services for safe delivery
Shipping Charges:
- Standard shipping charges may apply based on location
Note:
Delivery timelines may vary during festivals or high-demand periods.
4. Delivery Information
We aim to deliver your favorite jewelry pieces quickly and safely.
Estimated Delivery Time:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Order Tracking:
Once your order is shipped, you will receive a tracking link via email or SMS.
Important:
Please ensure your address and contact details are correct to avoid delays.
Helpdesk Assistance
Our support team blends technical expertise with empathy, ensuring your concerns are addressed with both efficiency and understanding.
Live Chat Support:
Connect instantly with our experts for real-time help, troubleshooting, and guidance. We’re here to solve problems and answer your questions on the spot.
Ticket Resolution
Submit your issue and our support specialists will provide step-by-step solutions, keeping you updated until your concern is fully resolved.